Repair my device iPhone Mac iPad Apple Watch Services The laboratory Store Guides Contact

Call 4200-0707 175 meters east of Palí, Avenue 2, Street 5. Grecia, Alajuela.

Monday to Friday, 9 a.m. to 6 p.m. Saturdays, 9 a.m. to 5 p.m.

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Repair my device

Precision for your technology.
Personal support for you.

Costa Rica ↗

Repairs

iPhone
Mac
iPad
Apple Watch
iPod
Logic boards and microsoldering

Your repair

The process
Warranty
Repair status
Frequently asked questions
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Why iGenius
About us
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REPAIR REQUEST

Back to
what matters.

Your device. Our attention.

01Your device
02The model
03The problem
04The item
05Your contact
06Review and send

Your inquiry does not commit you to a repair.

STEP 1 OF 51 of 5

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REPAIR REQUEST

Which device needs repair?

Choose one. Next we ask for the model and the fault.

Choose your device

iPhoneEvery model

MacMacBook, iMac and Mac

iPadiPad, Air, mini and Pro

Apple WatchEvery seriesOther Apple deviceiPod, AirPods, Apple TV, HomePod or display

YOUR DEVICE

Which model is it?

Choose it from the list. If you don’t know it, we can still start.

Find a model

On the iPhone: Settings > General > About. The model is under “Model Name”.

On the iPad: Settings > General > About. The model is under “Model Name”.

Turn the Mac over: the model number is printed on the bottom, and on an iMac, under the stand. It is an A followed by four digits, for example A2681. Type it in “Search model” or find it in the list. If the Mac turns on, you can also open the Apple menu (the apple, top left) and choose “About This Mac”.

On the paired iPhone: Watch app > General > About. It also appears on the watch, in Settings > General > About.

The name is usually on the device, its box or the receipt.

Choose your model

We couldn’t find that model. Check the spelling or tap “Don’t know the model?”.

YOUR DEVICE

What’s happening to it?

Choose the closest match. You don’t need to know the cause.

Choose the type of problem

PURCHASE INQUIRY

Let’s talk about your purchase.

We confirm price, availability and delivery before arranging anything.

View item

Quantity

How would you like to receive it?I’ll pick it up at the shopShipping with Correos de Costa RicaHome pickup and delivery (Greater Metropolitan Area, San Ramón, Palmares)I don't know yet

SO WE CAN REPLY

How can we reach you?

A phone number or an email is enough.

If it got wet, don’t turn it on or connect the charger until you have talked to us.

Phone

Email address

One of the two is enough.

Name Optional

I can’t use WhatsAppWe reply by phone call or email.

Anything else we should know Optional

Don’t include passwords. You can add the serial number: it helps us quote the exact part.

We use these details only to handle your request. View privacy policy.

REVIEW AND SEND

Review your request.

To change anything, tap “Edit”.

“Send request” sends it to us from this page. “Send on WhatsApp” opens the chat with your request written out; confirm sending it there.

REQUEST RECEIVED

Thank you. We received your request.

Reference

Preview inquiry: no email was sent. Real delivery is set up before launch.

When we reply

We reply using the contact details you left, during opening hours: Monday to Friday 9 a.m. to 6 p.m. and Saturdays 9 a.m. to 5 p.m. Closed 1 to 2 p.m.

If you bring it in

Bring it during opening hours. If it won’t charge, bring its charger and cable too.

Where we are

175 meters east of Palí, Avenue 2, Street 5. Grecia, Alajuela.

Get directions

Choose a device.

Need help? Call us at 4200-0707