Apple repair warranty in Costa Rica

Full warranty conditions

All new products, sealed in their original box, come with the corresponding manufacturer’s warranty.

New iPhone, iPad, Apple Watch, AirPods and Mac devices sealed in their boxes include a 1-year warranty from the purchase date. If the manufacturer legitimately declines that warranty, iGenius will do what it can to replace or repair the product purchased from our business. This discretionary benefit is determined by iGenius and is subject to several conditions.

Logic board repairs carry a 3- to 6-month warranty for iPhone and iPad. Mac computer logic board repairs carry a warranty of 6 months to 1 year.

Replacement-part repairs (screens, batteries, etc.) carry a 3-month warranty.

The warranty is immediately void under the following conditions:

• Impact damage not reported at the time of repair or sale.
• Handling by third parties.
• Scratches or colored lines on the screen (these always result from impacts or excessive pressure).
• Liquid damage, moisture or corrosion caused by liquids.
• Power-surge damage.
• Damage from charging with a non-original charger or one without Apple MFi certification.
• Excess dust, soil or other dirt.
• A broken, hit, scratched or bent screen, or excessive pressure on it.
• Speaker damage caused by dirt or impacts.
• Improper handling of charging and headphone ports.
• A logic board bent or damaged by pressure, impacts or excessive heat.

All repairs are covered under the following conditions:

• The warranty period begins on the day completion of the repair is notified.
• The warranty remains valid provided the device is NOT handled or repaired by third parties.
• Warranty inspections are carried out as promptly as possible. iGenius prioritizes warranty repairs. In general, if the replacement part is in stock, repair is completed within a maximum of 3 business days; if a part must be ordered, repair can take up to 2–3 weeks.
• A warranty claim cannot be made when the fault results from normal wear or improper use of the device.
• One of our technicians must inspect the device or product to validate warranty coverage.
• The original purchase invoice is not required as long as the service was invoiced in the name of a company or individual.
• If a fault occurs during the warranty period and iGenius repairs it, that repair is covered for 30 days or the remaining warranty period, whichever is longer.
• If a fault occurs during the warranty period and iGenius technical support and the user disagree about whether it is covered, the user may choose to use iGenius’s services again or go to a third party. If the user chooses the second option, the customer must pay the repair costs and the iGenius warranty becomes invalid once a third party repairs the device.
• iGenius is not responsible for data loss under any circumstances. Given the nature of data storage devices, iGenius cannot accept responsibility for those media; the customer is responsible for having a backup of their data.
• If iGenius decides to replace the entire device, the device being exchanged under warranty must be delivered with the iCloud account unlinked and Activation Lock turned off.
• If the device was collected or delivered by courier or Correos de Costa Rica, the customer must pay the courier or postal charges.

Apple repair for customers throughout Costa Rica

We receive and return devices through Correos de Costa Rica nationwide. We also coordinate courier service in the Greater Metropolitan Area (GAM) and the Western Region. You can inquire from any province, whether for a personal device or a business inventory.

Before sending your device, write to us with the model and fault to arrange receipt and confirm the options, transport cost and timing. Diagnosis and parts availability are assessed for each device.

How to send your device for repair · Arrange via WhatsApp · Inquire by email