WE'RE HERE TO HELP
How can we help?
Choose the kind of inquiry. We reply on WhatsApp, by phone call or by email.
REPAIR REQUEST
Four steps, one screen at a time.
- 1
Your device and its model
Choose the device and the model from the list. If you don’t know the model, we show you how to find it, or you can continue without it.
- 2
The problem
Choose what is closest to what you notice. You don’t need to know the cause.
- 3
Your contact
A phone number or an email where we can reply, even if your device isn’t working.
- 4
Review and send
From this page or on WhatsApp. We explain the options and the cost before any repair.
A PLACE YOU CAN VISIT
You'll find us
in Grecia.
175 meters east of Palí, Avenue 2, Street 5. Grecia, Alajuela.Get directions- Monday to Friday
- 9 a.m. to 6 p.m.
- Saturdays
- 9 a.m. to 5 p.m.
- Lunch
- Closed from 1 to 2 p.m.
- Sundays
- Closed
Is your device already with us? Check your repair status.
We receive devices from anywhere in Costa Rica through Correos de Costa Rica and arrange courier service in the Greater Metropolitan Area and the Western Zone. Contact us before sending your device to confirm receipt, preparation and transport.
Why choose iGenius
Nationwide service
Three ways to get your device to us.
Wherever you live. People bring and send us devices from Guanacaste to the southern zone.
Visit our store
Bring it in person. We receive it at the store and our technicians examine it in the laboratory.
- Monday to Friday, 9 a.m. to 6 p.m.
- Saturdays, 9 a.m. to 5 p.m.
- Closed from 1 to 2 p.m.
Mail it with Correos de Costa Rica
From anywhere in the country. We send it back the same way.
- Write to us before you send it
- We explain how to pack it and where to send it
- We let you know when it arrives
Our messenger picks it up
Our messenger collects it and brings it back repaired.
- San Ramón, Palmares and Alajuela
- Heredia and San José
- The rest of the Greater Metropolitan Area