iGENIUS GUIDES
Guides, tips and experiences from the workshop. Information to help you use, care for and understand your Apple devices.
48 results
MAC · macOS 27
Learn to use, protect and enjoy your Mac, one step at a time. A path from first setup to the small habits that make everyday tasks easier.
0 of 24 lessons completed
iPHONE · iOS 27
Get to know your iPhone with iOS 27, from first setup to photos worth keeping. Learn Camera and Photos through clear steps, practice and good habits.
0 of 30 lessons completed
iGenius guide
If you are bringing your iPhone to iGenius for data rescue or backup, a Face ID repair, a transfer of your information to another device or a storage
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Your First iPhone · Lesson 6
Install only what you need, decide which apps may interrupt you and remember that deleting an app does not cancel what you pay for it.
ExploreYour First iPhone · Lesson 24
Know where your documents and downloads end up on the iPhone, and turn a sheet of paper into a readable PDF you can keep and share.
ExploreYour First iPhone · Lesson 30
Save steps on a task you repeat with Shortcuts, and try the iPhone's intelligent features while checking the result before you rely on it.
ExploreYour First iPhone · Lesson 28
See what uses your battery and what takes up space before you change or delete anything, and care for your iPhone without risking your photos.
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Your First iPhone · Lesson 8
Decide what stays sharp and how bright your photo looks: tap to focus, adjust the brightness and turn on the grid to frame straight.
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Your First iPhone · Lesson 11
Avoid blurry photos in low light: know when to hold still, when to look for more light and what Night mode on your iPhone does.
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Your First iPhone · Lesson 10
Take flattering portraits and selfies by minding distance, light and background, and know when Portrait mode and Photographic Styles help.
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Your First iPhone · Lesson 9
Learn what changes when you tap 0.5x or 1x and which format suits you, so your photos stay sharp, open on other devices and do not fill your iPhone.
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Your First iPhone · Lesson 5
Check that your iPhone has internet and a working line before leaving home, make a test call and tell which features need a connection.
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Your First iPhone · Lesson 1
Get your new iPhone ready without losing anything: prepare your account, move your information from the old phone and check what matters before retiri
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Your First iPhone · Lesson 16
Build a simple system for finding any photo in seconds: albums, favorites, and the keywords and star ratings that arrive with iOS 27.
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Your First iPhone · Lesson 19
Send your photos knowing what travels with them: choose a copy, an original or a shared album, and check location and recipients before sharing.
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Your First iPhone · Lesson 18
Get more from your Live Photos, portraits and videos: pick the best instant, soften the blur, trim a clip and save a frame as a photo.
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Your First iPhone · Lesson 17
Improve a photo in a few taps: crop, brighten and correct color calmly, knowing that inside Photos you can go back to the original.
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Your First iPhone · Lesson 15
Find any photo with Library, Collections and Search in iOS 27, and know what to check before you assume a picture is lost.
ExploreYour First iPhone · Lesson 20
Understand where your photos live: what the iPhone keeps, what iCloud keeps, and why syncing is not the same as having a separate backup.
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Your First iPhone · Lesson 21
Tidy your photo library without scares: learn how hiding, removing from an album and deleting differ, and how to recover a photo deleted by mistake.
ExploreYour First iPhone · Lesson 14
Apply what you have learned to real scenes: people, food and landscapes. Improve light and position before adding effects or buying accessories.
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Your First iPhone · Lesson 2
Move around your iPhone with confidence: go Home, switch apps and open Control Center, whether your model has Face ID or a Home button.
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Your First iPhone · Lesson 13
Record videos that look and sound good: prepare the shot in ten seconds, choose the resolution sensibly and check the result before you leave.
ExploreYour First iPhone · Lesson 12
Know when a Live Photo, a Burst or the timer is the right choice, so you do not miss the moment when someone moves or you want to be in the picture.
ExploreYour First iPhone · Lesson 25
Prepare a route before you leave and decide which apps may know where you are, so you arrive without surprises and without sharing too much.
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Your First iPhone · Lesson 22
Message and call with peace of mind: pick the right recipient, send a photo and make a FaceTime call while watching what you share.
ExploreYour First iPhone · Lesson 26
Keep ideas in Notes, to-dos in Reminders and set time aside in Calendar, so nothing important depends on your memory alone.
ExploreYour First iPhone · Lesson 27
Enlarge the text, tidy your screen and control alerts so you can use the iPhone comfortably and focus on what you want to do.
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Your First iPhone · Lesson 3
Protect your iPhone before you need to: passcode, account recovery and Find My, and which details you should never share by message or call.
ExploreYour First iPhone · Lesson 29
Learn what to try first when something goes wrong on your iPhone and which steps are safe, so you can fix it without risking your photos and data.
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Your First iPhone · Lesson 4
Make sure your information can be recovered: back up to iCloud, confirm it finished and understand why your photos need a separate copy.
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Your First iPhone · Lesson 23
Browse and check your email without falling into traps: verify a site's real address, find your downloads and recognize a suspicious message.
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Your First Mac · Lesson 19
Connect a Bluetooth accessory, a display, a printer or an external drive without guessing, and unplug drives without putting your files at risk.
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Your First Mac · Lesson 24
Let your Mac handle a repeated task for you with Shortcuts, and try Siri and Apple Intelligence knowing what data you share and what to check.
ExploreYour First Mac · Lesson 6
Open apps and find documents in seconds with Spotlight, without browsing folders, and check where a file is before you change it.
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Your First Mac · Lesson 11
Keep your people in Contacts and your appointments in Calendar, and learn to choose the right account so nothing ends up somewhere unexpected.
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Your First Mac · Lesson 23
Find your files faster with tags and Smart Folders, and learn how to keep a group of documents in a password-protected container.
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Your First Mac · Lesson 1
Get your Mac ready on day one: connection, account and essential settings, and the difference between your Mac password and your Apple Account passwor
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Your First Mac · Lesson 20
Look after your Mac with simple habits: charge it well, clean it without damage, keep it up to date and know what takes up space before deleting.
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Your First Mac · Lesson 13
Write your first document, save it where you can find it and share it in a format the other person can open, without losing your editable copy.
ExploreYour First Mac · Lesson 22
Before installing anything, see whether your Mac already does the job. Learn to compare apps by task, cost, permissions and compatibility.
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Your First Mac · Lesson 2
Find your way around the Mac screen: what the desktop is, what the Dock is for, and why the menus at the top change with the app you are using.
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Your First Mac · Lesson 5
Use Finder to know where your documents live, sort them into folders and view them without opening them. A simple structure beats a crowded desktop.
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Your First Mac · Lesson 17
Sort your photos into albums, make copies when you need them, and know which music and video is yours and which depends on a subscription.
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Your First Mac · Lesson 16
Know which files are on your Mac and which are in iCloud, so you are never without a document offline and never delete something on all your devices.
ExploreYour First Mac · Lesson 7
Install apps from trusted places, grant only the permissions they need and remove what you do not use, so your Mac stays tidy and safe.
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Your First Mac · Lesson 18
Move photos and files between your Mac and iPhone without cables using AirDrop, and copy text on one device to paste it on the other.
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Your First Mac · Lesson 10
Bring your email accounts together in Mail, send a message with a file attached and learn to spot a suspicious email before you reply to it.
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Your First Mac · Lesson 12
Keep what you want to remember in Notes and let Reminders alert you to what you need to do, so you no longer depend on memory or loose scraps of paper
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Your First Mac · Lesson 9
Browse in Safari without getting lost: open tabs, save the pages you care about, find what you download and spot a fake warning before you act on it.
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Your First Mac · Lesson 3
Protect your Mac with a screen lock, unique passwords and a way to recover access, and learn to recognize the most common fake warnings.
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Your First Mac · Lesson 21
When something fails on your Mac, start with steps that preserve your work: tell a frozen app apart from a bigger problem and know when to ask for hel
ExploreYour First Mac · Lesson 8
Work more comfortably with a few everyday shortcuts: copy and paste, switch apps, arrange your windows and find the characters on your keyboard.
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iGenius guide
These are the workshop's own photographs of opened devices at iGenius in Grecia, Costa Rica. Many incoming devices need maintenance for dust buildup o
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iGenius guide
When several business Macs, iPhones or iPads need repair, a clear equipment and priority list helps organize the inquiry. A MacBook that will not turn
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When an iPhone will not charge, describe exactly what happens: does it fail to recognize the cable, charge intermittently, show a liquid warning or st
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If your MacBook Air, MacBook Pro or iMac will not turn on, first distinguish a power problem from a display or startup fault. A black screen alone doe
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iGenius guide
A force restart can help when an iPhone's system stops responding. The procedure depends on the model.
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iGenius guide
Constant notifications in your iPhone calendar can become a real nuisance.
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iGenius guide
The goods and services catalog is a numbering system from Costa Rica's Ministry of Finance and Central Bank (BCCR), used on electronic invoices and ta
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iGenius guide
Cleaning and disinfecting are different processes, and should be done in that order.
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iGenius guide
Certificates used to sign electronic receipts expire 24 months after issue. Follow these steps to renew them.
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iGenius guide
Customers often ask how to download and install earlier versions of macOS and OS X. If you need to return to an earlier macOS version, old versions ma
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iGenius guide
At iGenius, we care about your devices' operation and useful life. Here are some points to consider when looking after Apple device batteries.
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iGenius guide
Fast charging is ideal when you have little time to charge your phone. It is available on iPhone 8 and later. Since October 2020, new iPhones come wit
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iGenius guide
If you do not use a Mac often, closing applications may feel different from other operating systems. This article explains ways to quit or force quit
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iGenius guide
Regular backups of your iPhone, iPad or iPod touch give you a copy of your information to use if you replace the device, lose it or it is damaged.
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iGenius guide
Before selling or giving away a device, remove your personal information. Do not manually delete contacts, calendars, documents, reminders, photos or
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Your First Mac · Lesson 4
Make your first Time Machine backup: prepare a disk, check that the backup finished and practice recovering a file so you know it works.
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iGenius guide
For years, shortcuts, tips and tricks have helped people use their iPhone and iPad. Enthusiasts may know some already, but this article can be useful
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iGenius guide
In 2016, with more than 100 million daily active users and 400 million snaps sent each day, Snapchat was the third most-used social app among teenager
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iGenius guide
How do I copy music from iTunes to an iPhone? This is a common question. The process is straightforward once you know how. If it seems confusing at fi
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iGenius guide
At publication, the article described Dropbox as a popular, trusted cloud-storage service for almost ten years. It favored its usability and pricing o
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iGenius guide
Whenever customers call iGenius for help with an iPhone, iPad or iPod, the first thing we recommend is restarting the device: it is as simple as turni
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iGenius guide
App updates bring improvements and new features, but not every user likes them. One feature the author finds annoying is Facebook's automatic video pl
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If you recently replaced an iPhone with a phone running another operating system, such as Android or Windows Phone, you may not receive text messages
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iGenius guide
Keyboard shortcuts save you a few seconds on every task, and those seconds add up to a lot of time by the end of the day. With them you reach for the
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iGenius guide
If you are trying to sign in to BN Internet Banking on your Mac and cannot see the virtual keyboard when you enter your password, you may need to chan
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iGenius guide
The iPhone and iPad have several physical buttons. AssistiveTouch lets you perform their functions by touching the screen instead of pressing those bu
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iGenius guide
iOS keyboard autocorrection can help avoid spelling mistakes in formal conversations. With friends or family, however, you may use expressions the iPh
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iGenius guide
With iOS 5, Apple introduced changing an iOS device's name without iTunes. This helps users set up and manage devices without a computer.
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Your First iPhone · Lesson 7
Take your first sharp photo with Camera: prepare the lens, focus with a tap and check the result before you leave the spot.
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Before buying a used iPhone, iPad or iPod touch, make sure its data has been erased and it is no longer linked to the previous owner's iCloud account.
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iGenius guide
Batteries in electronic devices eventually fail whether used or not, often faster with daily use. Lithium-ion batteries, used in iPhones and most smar
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iGenius guide
Shared albums let you share selected photos and videos with chosen people. They can view, like and comment on the content, download photos to their de
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iGenius guide
An iPhone or iPad makes a small click when you type a letter or number. Some users like the feedback and find the virtual keyboard easier to use, whil
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iGenius guide
If you want to back up an iPhone, iPad or iPod touch and are unsure whether to use iCloud or iTunes, these tips can help you choose. For instructions,
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iGenius guide
To service your Mac, iGenius asks for its serial number. This helps identify the correct part and estimate repair costs. Follow the guide below, or se
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iGenius guide
For service or a repair quotation, iGenius asks for the serial number or IMEI of the iPhone, iPod, iPad or iPod touch. This identifies the correct par
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iGenius guide
If you want to sell an iPhone, iPad or iPod touch, give it to someone, start activation again or erase ALL CONTENT, this guide explains resetting the
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iGenius guide
Starting with iOS 7, Apple introduced a feature called Activation Lock, designed to stop anyone else from using your iPhone, iPad or iPod touch if it
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iGenius guide
Resetting iPhone settings can help with software-related problems and is presented as an option before a complete restore. The steps below reset custo
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iGenius guide
iOS 8 introduced an easy way to recover deleted photos. Deleting a photo on an iPhone or iPad moves it to Recently Deleted rather than erasing it imme
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iGenius guide
Waze is a social traffic and GPS navigation app, available [free from the App Store. Its popularity comes from helping you reach unfamiliar destinatio
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iGenius guide
This guide shows how to find the somewhat hidden Paint-like tools in OS X Yosemite. They are available in Preview.
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iGenius guide
If the Power/Lock button is faulty and you cannot use the source's usual restart method of holding Home and Power until the Apple logo appears, here i
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iGenius guide
Users have gradually moved away from simple passwords such as 123456 or a pet's name, but their new choices may still be insufficient. Tricks intended
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iGenius guide
EMS lets us send purchases from our online store and repaired devices to customers far from the workshop. The historical article desc
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Your First Mac · Lesson 14
Crop a photo, write on a PDF and fill in a form with Preview, the app that already comes with your Mac, without harming the original file.
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Your First Mac · Lesson 15
Save what you see on your Mac's screen as an image or a video, to ask for help or keep a detail, and check what is visible before you share it.
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iGenius guide
The iPhone, especially from iPhone 5 onward, can be a good replacement for a simple camera. However, photos can take up a lot of space on your device.
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iGenius guide
Do not panic if your iPhone suddenly turns off; electronic devices can develop faults.
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iGenius guide
The information on an iPhone, iPad or iPod touch is valuable, so backups matter if the device is damaged. This tutorial explains backing up and restor
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