GET TO KNOW iGENIUS
Privacy policy
These privacy terms describe use of the iGenius website at www.igeniuscr.com.
Responsibility
iGenius handles the information you provide to respond to your inquiry and arrange requested services. For questions about your information, contact info@igeniuscr.com or call +506 4200-0707.
Information you provide
The inquiry asks for the device, problem, service preferences and at least one contact method: phone or email. The model and additional details are optional. Provide contact details you can access even if your device is damaged. Do not include passwords, payment-card details, access codes or unnecessary sensitive information.
Cookies and optional measurement
You can browse the site without accepting optional analytics. Your privacy choice may be saved on your device. Where analytics is enabled, it is loaded only after your consent, and you can change that choice through Privacy preferences in the footer. Inquiry descriptions and contact details must not be included in analytics events.
How information is used
We use inquiry details to understand the requested service, respond through your chosen contact method and coordinate diagnosis, estimates, device receipt and follow-up. Sending a repair or product inquiry does not sign you up for marketing. The new catalog accepts inquiries and does not take payments or create shopping accounts.
Sending through WhatsApp or email
If you choose WhatsApp, the prepared message opens that service and is sent only when you confirm there. WhatsApp has its own privacy terms. If you choose to send from this page, we receive the details in the inquiry system and notify the team by email; you do not need an email app or WhatsApp. The reference confirms inquiry acceptance, not a repair or email delivery. Preview tests are labeled and send no emails. An alternative email link may open your app; in that case, confirm sending from that app.
Care, access and retention
We aim to limit access to inquiry information to those who need it for service. Once an inquiry reaches our email, the site deletes its copy, with the contact details and message, 90 days after it was received. The copy in our email is kept as part of the service history. You may contact info@igeniuscr.com to request access to, correction of or deletion of your information, including that copy, subject to applicable obligations.
Your choices and questions
Use only the contact details you are comfortable sharing, while providing at least one way for us to reply. You can ask questions about this policy at info@igeniuscr.com.
Let’s talk about your device.
Leave an available contact method, even if your phone isn’t working. You can send your inquiry from this site.