Throughout Costa Rica: shipping and return through Correos de Costa Rica, coordinated with the workshop.
INDEPENDENT TECHNICAL SERVICE
Send your Apple device for repair from anywhere in Costa Rica
Yes, you can send your Apple device from anywhere in Costa Rica. We receive and return it through Correos de Costa Rica, and we arrange courier pickup in San Ramón, Palmares, Alajuela, Heredia, San José and the Greater Metropolitan Area. Contact us before shipping and we will explain how to pack it and where to send it. Correos tells you the shipping cost at the branch.
Need to repair a Mac, iPhone, iPad or another Apple device and are far from the workshop? iGenius serves customers throughout Costa Rica. We coordinate receipt and return through Correos de Costa Rica nationwide, and courier service in the GAM and Western Region.
Arrange shipping via WhatsApp · I prefer to inquire by email
1. Tell us which device needs service
Send the device type, model if known, and a description of the fault. Tell us whether it will not turn on, will not charge, has a damaged screen, has been in contact with liquid or needs maintenance. If you do not know the exact model, we can help identify it before arranging service.
For a business, add the number of devices, models, the fault with each one and which are priorities. They are assessed separately: an inventory may need different work.
2. Confirm receipt and transport before shipping
Write to us from your location to confirm the transport option, delivery details and corresponding cost. Our workshop is in Grecia, Alajuela, 175 meters east of Palí, and we serve devices sent from throughout the country.
GAM and Western Region: ask about courier options for your location.
Personal drop-off: confirm opening hours and receipt details before coming.
Transport cost and timing are confirmed for your shipment. Repair time depends on diagnosis, parts and the authorized work; it is separate from transport time.
3. Prepare the device and document what you send
Use packaging that protects the device in transit. When arranging receipt, confirm which accessories we need to inspect the fault. List the accessories included and keep the receipt and transport tracking number.
If the device allows it, back up your files before handing it over. If you have important data that you cannot access, mention this in your inquiry: device repair and data recovery need separate assessments.
4. Diagnosis and estimate before the work
We inspect the device, explain the options and confirm the estimate before performing the authorized work. The same apparent fault can have different causes. Logic board work depends on the damage found and whether repair is viable.
5. Arrange the return and review the warranty
After service, we coordinate return of the device and the accessories received. The warranty depends on the work performed; read the iGenius repair warranty conditions and clarify any questions before authorizing service.
Services you can inquire about from anywhere in the country
- MacBook, iMac and Mac mini repair.
- iPhone repair: screen, battery, charging and electronics.
- iPad repair.
- Mac logic board diagnosis and repair.
- Service for businesses and Apple inventories.
Inquire about and arrange my repair. If you cannot use WhatsApp, use the email form or call 4200-0707.
Nationwide service
Three ways to get your device to us.
Wherever you live. People bring and send us devices from Guanacaste to the southern zone.
Visit our store
Bring it in person. We receive it at the store and our technicians examine it in the laboratory.
- Monday to Friday, 9 a.m. to 6 p.m.
- Saturdays, 9 a.m. to 5 p.m.
- Closed from 1 to 2 p.m.
Mail it with Correos de Costa Rica
From anywhere in the country. We send it back the same way.
- Write to us before you send it
- We explain how to pack it and where to send it
- We let you know when it arrives
Our messenger picks it up
Our messenger collects it and brings it back repaired.
- San Ramón, Palmares and Alajuela
- Heredia and San José
- The rest of the Greater Metropolitan Area
Let’s talk about your device.
Leave an available contact method, even if your phone isn’t working. You can send your inquiry from this site.