INDEPENDENT TECHNICAL SERVICE
Track your device shipment
Keep the transport receipt and tracking number.
Keep the transport receipt and tracking number. If you arranged shipping with iGenius, give us that reference and tell us whether it concerns arrival at the workshop or the return shipment.
Transport time is separate from diagnosis or repair time. This page helps you inquire about shipping arrangements; it does not display a live location or delivery status.
Nationwide service
Three ways to get your device to us.
Wherever you live. People bring and send us devices from Guanacaste to the southern zone.
Visit our store
Bring it in person. We receive it at the store and our technicians examine it in the laboratory.
- Monday to Friday, 9 a.m. to 6 p.m.
- Saturdays, 9 a.m. to 5 p.m.
- Closed from 1 to 2 p.m.
Mail it with Correos de Costa Rica
From anywhere in the country. We send it back the same way.
- Write to us before you send it
- We explain how to pack it and where to send it
- We let you know when it arrives
Our messenger picks it up
Our messenger collects it and brings it back repaired.
- San Ramón, Palmares and Alajuela
- Heredia and San José
- The rest of the Greater Metropolitan Area
Let’s talk about your device.
Leave an available contact method, even if your phone isn’t working. You can send your inquiry from this site.