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Delivery, returns and refunds in Costa Rica
Learn how to arrange delivery, withdrawal, returns, refunds and warranty inquiries with iGenius.
This policy explains how to arrange delivery, request a return and ask about a warranty with iGenius in Costa Rica. Rights established by Law 7472 and its regulations take precedence over commercial terms.
Delivery and collection
We coordinate delivery within Costa Rica through Correos de Costa Rica and messenger options, as well as collection from our Grecia premises. Before paying, confirm the address, delivery option, total cost and estimated timing. Coverage and timing depend on the destination, carrier and item availability. Arrange collection only once the item is ready.
Withdrawal from purchases made electronically
Where the right of withdrawal applies, you may communicate your decision to withdraw within eight working days after the sale is concluded. For electronic purchases, use the same channel through which the transaction was made and keep a record of your request.
If you have already received the product, return it unused, preserving its condition, packaging, accessories and documentation, together with proof of purchase. These conditions concern withdrawal; defect and warranty claims are handled separately.
Legal exceptions may include items that cannot be resold after installation or use, and customized orders or special imports under the conditions provided by the regulations. An exception must be disclosed before purchase and does not remove rights concerning defects or nonperformance.
Refunds
For a qualifying withdrawal, amounts received are refunded within the published period of up to eight calendar days, counted from the day after notice or, if the product has already been delivered, from the day after its return. Electronic purchases use the original payment method. A record of the process is provided for follow-up.
Defective or incorrect items
Contact us with the purchase reference and a description of the problem. You may provide photographs that help assess the case. We will coordinate assessment and the appropriate solution under the warranty and your rights. Withdrawal and warranty claims are separate procedures.
Repair services
For services, withdrawal concerns the portion not yet performed; work already carried out must be paid for proportionately where applicable. Completed repairs are handled under the service warranty terms. A repair quotation is not the sale of a new logic board.
How to arrange a return
Provide your name, purchase reference and reason for contacting us. Confirm the instructions and applicable transport costs before sending the item. Handling an inquiry or claim is free and does not limit the right to contact consumer-protection authorities.
You can also visit us 175 metres east of Palí in Grecia, Alajuela. The published policy refers to Law 7472 and Regulation 37899-MEIC.
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