INDEPENDENT TECHNICAL SERVICE
Find your repair ID and contact name
When requesting service online, by telephone or by bringing your device to our workshop, you will be assigned a case or repair ID linked to the contact and/or company requesting the service.
Learn how to find your repair ID and the contact or company name.
When requesting service online, by telephone or by bringing your device to our workshop, you will be assigned a case or repair ID linked to the contact and/or company requesting the service. You can also find the repair ID and contact or company name in the confirmation email you receive from iGenius.
Nationwide service
Three ways to get your device to us.
Wherever you live. People bring and send us devices from Guanacaste to the southern zone.
Visit our store
Bring it in person. We receive it at the store and our technicians examine it in the laboratory.
- Monday to Friday, 9 a.m. to 6 p.m.
- Saturdays, 9 a.m. to 5 p.m.
- Closed from 1 to 2 p.m.
Mail it with Correos de Costa Rica
From anywhere in the country. We send it back the same way.
- Write to us before you send it
- We explain how to pack it and where to send it
- We let you know when it arrives
Our messenger picks it up
Our messenger collects it and brings it back repaired.
- San Ramón, Palmares and Alajuela
- Heredia and San José
- The rest of the Greater Metropolitan Area
Let’s talk about your device.
Leave an available contact method, even if your phone isn’t working. You can send your inquiry from this site.