iPad Pro 13-inch (M5) repair in Costa Rica

Describe whether the glass is broken, the image has dark spots or some areas do not respond to touch. Not every generation uses the same screen assembly. The estimate must match the exact version and damaged component.

We assess short battery life, intermittent charging, damaged connectors, restarts and devices that will not turn on. A charging fault can be in the accessory, port or electronics; diagnosis distinguishes these possibilities before deciding on the work.

If your iPad will not turn on, got wet or is stuck on the Apple logo, we can assess rescuing your photos, contacts and files. On an iPad the data is encrypted and tied to the logic board: the rescue consists of repairing the board enough for the device to turn on and let the information be copied, and for that we need the passcode. Tell us from the start that the data is your priority: data rescue is assessed and quoted separately from the repair, and it is not always possible.

On some models we can assess installing a higher-capacity memory chip on your iPad’s logic board. It is micro-soldering work that depends on the model: before accepting it we confirm whether yours allows it, the capacity available and the cost. A backup is required first, because the device ends up freshly restored.

This page covers iPad Pro 13-inch (M5), introduced in 2025, with a 13-inch display, the M5 chip and a USB-C connector. Its model numbers are A3360, A3361 and A3362; the number is engraved on the back and shown in Settings > General > About. Give the capacity, the color and whether it is Wi-Fi only or also cellular. If you are unsure of the model, compare the number with Apple’s official list.

If the device is used with Apple Pencil, a keyboard or a work app, describe when the problem occurs and which accessories you connect. For several iPads, organize a list by model and fault so each device can be inspected without confusing screens, batteries or priorities.

The cost depends on the part and the damage found. We inspect the device, explain the options and confirm the estimate before carrying out the authorized work. Parts availability and inspection time are confirmed for your model; send us a description of the fault before making the trip.

Read iGenius’s warranty terms. Coverage depends on the service performed. If you need to preserve files or business information, tell us when arranging the inspection: repairing the device and recovering data are separate jobs that must be assessed individually.

We serve customers throughout the country. Our workshop is in Grecia, Alajuela, 175 meters east of Palí. We have more than 15 years of experience with Apple products. For a business with several devices, send the quantity, models, faults and priority of each device. We can assess each device without assuming they all need the same repair.

Ask about iPad Pro 13-inch (M5) repair on WhatsApp. If you cannot use WhatsApp, use the email option on the Contact page. You can also call 4200-0707.

View the general service and other generations.

We receive and return devices through Correos de Costa Rica nationwide. We also coordinate courier service in the Greater Metropolitan Area (GAM) and the Western Region. You can inquire from any province, whether for a personal device or a business inventory.

Before sending your device, write to us with the model and fault to arrange receipt and confirm the options, transport cost and timing. Diagnosis and parts availability are assessed for each device.

How to send your device for repair · Arrange via WhatsApp · Inquire by email