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Sales terms and conditions
Terms for arranging purchases by direct inquiry and reviewing delivery, warranty, changes and returns.
Catalog purchases are arranged by WhatsApp or email. This website has no cart, does not process payments and does not require a shopping account. Review the item details and these terms before arranging a purchase.
Item, availability and price
Confirm the exact item, quantity, compatibility, condition, included accessories and current availability. For pre-owned devices, review and confirm the disclosed defects, replacements and battery details. Confirm the price and total delivery cost before paying.
An earlier listing does not confirm current stock. Sending an inquiry does not complete a purchase or payment. Payment methods and instructions are arranged directly with iGenius.
Changes and cancellations
If you need to change or cancel an arranged purchase, contact us promptly with the reference and your request. Handling depends on the arrangements, work or delivery already carried out, and applicable rights. Where a refund is due, the relevant returns policy applies; this page sets no additional bank-processing deadline and does not replace a refund with mandatory store credit.
Returns and refunds
Read the delivery, returns and refunds policy for withdrawal where applicable, its process and the published periods. Withdrawal, a return because of an error or defect, and a warranty claim are different situations. Rights established by applicable regulations take precedence over commercial terms.
Warranty and fault assessment
For a warranty inquiry, describe the fault and provide the purchase or repair reference. We will coordinate assessment of the item or device to determine coverage and the appropriate solution. Warranty depends on the product, manufacturer or work performed and its terms; confirm specific coverage before purchasing or authorizing a repair.
Delivery and documentation
Before paying, confirm the destination, transport or collection method, cost and estimated timing. Keep the purchase reference and receipts. If you receive a different item, find a fault or have a delivery question, contact us to coordinate assessment.
Inquiries and privacy
You can make an inquiry without creating an account. For a previous purchase, send any reference you have and explain the issue. Privacy information remains available on its dedicated page.
Let’s talk about your device.
Leave an available contact method, even if your phone isn’t working. You can send your inquiry from this site.