GET TO KNOW iGENIUS
Frequently asked questions
Answers about catalog inquiries, compatibility, repairs, delivery and previous purchases.
These answers help you ask about products, arrange a repair and organize delivery. Confirm the specific arrangements with iGenius before authorizing a purchase or repair.
How do I ask about a catalog item?
Open its listing and use WhatsApp or email. Send the link, quantity and compatibility questions. Purchases are arranged directly; there is no cart or online checkout.
Does a listing confirm that an item is available?
Confirm current availability and price by contacting us. Listings may describe a particular unit or an earlier publication; an inquiry should not be treated as a reservation.
What should I check on a pre-owned device?
Read the model, storage, condition, repairs or replaced parts, battery details and included accessories. Confirm the exact unit’s current details, warranty and delivery before purchasing.
How do I check cable, charger or case compatibility?
Provide the exact model and generation. For chargers and cables, also confirm the connector, wattage and required adapter. For cases, confirm the fit and model-specific cut-outs.
Do you accept devices from elsewhere in Costa Rica?
Yes. We coordinate nationwide receipt and return through Correos de Costa Rica, plus messenger options in the GAM and Occidente. Before sending a device, confirm receipt, packaging, accessories, transport cost and timing.
How long does a repair take?
Timing depends on diagnosis, parts and the work authorized. Ask before visiting or shipping the device; transport time is separate from repair time.
What warranty applies to a repair?
The published terms distinguish three months for replacement parts, three to six months for iPhone or iPad logic board repair, and six months to one year for Mac logic board repair. Coverage depends on the service: confirm the period and terms for your repair.
What if a product has a fault or I received the wrong item?
Contact us with the purchase reference and a description of the problem to arrange assessment. Defect and warranty claims are handled separately from withdrawal. Read the current returns policy and the applicable coverage.
Can I change or cancel a purchase I have already arranged?
Contact us as soon as possible with the reference and requested change. We will review the stage of the arrangement and applicable terms. This page does not promise a bank refund-processing time.
Can you assess several devices for my business?
Send the quantity, models, faults and priorities for each device. Explain backup and information-handling needs before delivering the equipment.
Do I need to sign in to a store account?
This website no longer offers shopping-account sign-in or registration. For help with a previous purchase, contact us with any reference you have. You do not need a new account to make an inquiry.
Let’s talk about your device.
Leave an available contact method, even if your phone isn’t working. You can send your inquiry from this site.